CLOSET THREADS APPAREL
MORE ABOUT US
Hidden in Plain Sight
Welcome to Closet Threads, where fashion meets inclusivity! We are a vibrant and progressive LGBTQI clothing brand, dedicated to celebrating diversity and empowering individuals to express their unique identities through fashion.
At Closet Threads, we understand that clothing is not just about covering the body but also a powerful means of self-expression. Our carefully curated collection of LGBTQI clothing is designed to be a reflection of the rich tapestry of gender identities, sexual orientations, and personal styles that exist within our community.
From trendy graphic tees and statement hoodies to stylish accessories and gender-neutral essentials, our fashion-forward designs are created to make a statement. We believe that clothing has the power to inspire confidence, foster self-love, and spark conversations that challenge societal norms.
Quality is at the heart of everything we do. We source the finest materials and work with skilled artisans to ensure that each garment is crafted with care and attention to detail. Our commitment to sustainable and ethical practices means that you can feel good about your fashion choices, knowing that they align with your values.
Shopping with us is an inclusive and affirming experience. Our website provides a safe and welcoming space where you can explore our collection, find inspiration, and discover new ways to express your authentic self. We also prioritize customer support, so if you have any questions or need assistance, our friendly team is here to help.
Join us in celebrating diversity, love, and acceptance through fashion. Explore our LGBTQI clothing line today and let your true colors shine!
SHIPPING POLICY
General information
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Shipping times may vary according to Australia Post time frames and zones and does not include order processing time.
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All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.
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Tracking advice will be sent to your email once your order has been dispatched.
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Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
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In some cases, we may need to contact you before your order can be shipped.
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To ensure there is no delay, please respond to any email/phone call from our Customer Care team
Refunds & Returns
At Closet Threads, we want you to be completely satisfied with your purchase. We understand that sometimes things may not work out as expected, so we have a transparent refund and return policy in place to ensure a smooth and hassle-free experience for our valued customers.
1. Returns
If you wish to return an item, please follow these guidelines:
1.1 The item must be returned within 30 days from the date of purchase.
1.2 The item must be unworn, unwashed, and in its original condition, with all tags and labels attached.
1.3 For hygiene reasons, certain items such as underwear or swimwear may only be returned if the original packaging is unopened and intact.
To initiate a return, please contact our customer support team via email or phone. They will guide you through the process and provide you with the necessary instructions and return address.Please note that the customer is responsible for the return shipping costs unless the item is defective or received in error.
2. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If the item meets our return criteria, we will initiate a refund to your original payment method. Please allow a reasonable processing time for the refund to be reflected in your account.
Please note that shipping costs, if applicable, are non-refundable.
3. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item on our website.
4.Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately. We will work with you to resolve the issue promptly. Depending on the circumstances, we may offer a replacement, repair, or refund for the damaged or defective item.
5. Final Sale Items
Certain items may be marked as "final sale" and are not eligible for return or refund. This will be clearly stated on the product page or during the checkout process. Please review the product details carefully before making your purchase.We reserve the right to update or modify our refund and return policy at any time. Any changes will be communicated on our website.If you have any further questions or require assistance regarding our refund and return policy, please don't hesitate to reach out to our customer support team. We are here to help you.